Our Patient Portal is your secure, personalised online platform to access healthcare information, stay informed about ongoing research, and engage with educational and support resources. This portal has been designed to empower you to take charge of your healthcare journey with convenience, transparency, and active engagement.
OVERVIEW
- Access your medical records, lab reports, prescriptions, and imaging results anytime, anywhere.
- Schedule, reschedule, or cancel appointments online.
- Receive reminders for appointments, tests, and vaccinations.
- Communicate securely with your doctors and care team through the portal.
- Track treatment plans, progress notes, and discharge summaries.
PATIENT RIGHTS & RESPONSIBILITIES
At SLG Hospitals by ADYPH, we are committed to delivering healthcare that upholds dignity, safety, transparency, and compassion. Every patient and their family is entitled to certain rights and entrusted with responsibilities that ensure effective, respectful, and safe care for all.
YOUR RIGHTS AS A PATIENT
1. Right to Dignity and Respect
You have the right to receive care with dignity, courtesy, empathy, and respect—without any discrimination based on age, gender, religion, nationality, economic status, or health condition.
2. Right to Safe and Quality Care
You are entitled to treatment in a clean, secure, and infection-controlled environment that meets national healthcare standards (NABH, BIS, FSSAI).
3. Right to Emergency and Lifesaving Care
In an emergency, you will receive immediate and necessary medical care without delay or advance payment, as mandated by Indian law.
4. Right to Information
You have the right to be fully informed about your diagnosis, treatment options, potential risks, progress, and expected outcomes. You may also request copies of your medical records and reports, as per hospital policy.
5. Right to Consent and Participation
Before any procedure, surgery, or participation in research, your informed consent will be obtained. You have the right to accept or refuse treatment after understanding the implications and may seek a second opinion at any time.
6. Right to Privacy and Confidentiality
Your personal and medical information will remain confidential and shared only with authorised personnel. You will be examined in privacy wherever possible.
7. Right to Involvement in Care Decisions
You are encouraged to participate in all decisions regarding your treatment and care plan, and to have your cultural, spiritual, and personal values respected.
8. Right to Transparency in Costs
You are entitled to clear information about your treatment costs, insurance coverage, and any changes in financial estimates during the course of care.
9. Right to Continuity and Referral of Care
You have the right to continuous and coordinated care, including proper referral, handover, and discharge summaries.
10. Right to Complaint and Redressal
You may raise concerns, complaints, or grievances without fear of discrimination, and expect a fair and timely resolution through the hospital’s redressal process.
11. Right to Choose
Where applicable, you may choose the source of medicines or diagnostic services, provided they meet prescribed standards.
12. Additional Right - No Discrimination
You will not be denied care or treated unfairly based on disease, gender, ethnicity, age, HIV status, sexual orientation, disability, or background.
YOUR RESPONSIBILITIES AS A PATIENT
1. Provide Complete and Accurate Information
Share full details of your medical history, allergies, lifestyle habits, and medications to ensure accurate diagnosis and safe treatment.
2. Cooperate with Your Care Plan
Follow your doctor’s advice, treatment plan, medication schedule, and post-discharge instructions carefully. Seek clarification whenever you do not understand any aspect of your care.
3. Respect Hospital Protocols
Comply with hospital rules, safety guidelines, visiting hours, and maintain hygiene and decorum within hospital premises.
4. Respect Others
Treat all doctors, nurses, staff, and fellow patients with courtesy and consideration. Refrain from disruptive behaviour, verbal abuse, or violence.
5. Protect Confidentiality
Respect the privacy of other patients and cooperate in maintaining the confidentiality of all medical information.
6. Meet Financial Obligations
Ensure timely settlement of bills and provide accurate details for insurance and administrative purposes. Inform the hospital if you wish to be discharged or transferred.
7. Be Punctual and Responsible
Attend appointments on time and inform the hospital in advance if you are unable to attend or need to reschedule.
8. Inform of Any Changes
Notify your doctor immediately if your condition changes, new symptoms appear, or if you face difficulties following the prescribed treatment.
9. Take Care of Personal Belongings
Be responsible for your valuables and belongings during your hospital stay.
10. Contribute to a Safe Environment
Alert staff immediately if you observe unsafe conditions or potential hazards within the hospital premises.
At SLG Hospitals by ADYPH, we believe that healing is a shared responsibility.
By understanding and honouring these rights and responsibilities, together we create a compassionate, safe, and healing environment for all.
ETHICS COMMITTEE
- Ensures all clinical research and trials meet the highest ethical standards.
- Reviews and approves study protocols to protect patient rights and safety.
- Monitors ongoing research for compliance with national and international guidelines.
- Offers guidance and oversight to researchers to maintain transparency and ethical conduct.
- Provides a channel for patients to raise concerns regarding clinical trials or research participation.